Privacy Policy

1. Who We Are

Northeast Pro Services LLC ("we," "us," or "our") is a licensed painting, restoration, and home improvement contractor operating in Buffalo and Western New York. This Privacy Policy explains how we collect, use, and protect your information when you use our website, request an estimate, book an appointment, or communicate with us.

2. Information We Collect

We may collect the following information when you interact with us:

• Name, email address, and phone number
• Property address and project details
• Photos of your property (when uploaded for estimates or color visualization)
• Communication history (calls, texts, emails)
• Payment information (processed securely through third-party providers)
• Website usage data (cookies, analytics)

3. How We Use Your Information

• To provide estimates, proposals, and project quotes
• To schedule and confirm appointments
• To send invoices and process payments
• To communicate project updates via phone, email, or text message
• To send appointment reminders and follow-up messages
• To improve our services and website experience
• To request feedback and reviews after project completion

4. Text Messaging (SMS)

By providing your phone number and requesting an estimate, booking an appointment, or opting in to text communications, you consent to receive text messages from Northeast Pro Services LLC. These messages may include:

• Appointment confirmations and reminders
• Proposal and invoice notifications
• Project updates and scheduling changes
• Follow-up messages related to your project
• Review requests after project completion

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of text messages. Reply HELP for assistance. For support, call (716) 235-0253 or email Office@northeastproservices.com.

We do not sell, rent, or share your phone number or text messaging data with third parties for their marketing purposes.

5. How We Protect Your Information

We implement industry-standard security measures to protect your personal information. Payment processing is handled by secure third-party providers. We do not store credit card numbers on our servers. Access to your data is limited to authorized personnel who need it to provide our services.

6. Third-Party Services

We use trusted third-party services to operate our business, including:

• Payment processors for secure transactions
• Communication platforms for text messaging and email delivery
• Website hosting and analytics services
• Scheduling and project management tools

Each provider has their own privacy policy governing the use of your data. We only share information necessary to provide our services.

7. Cookies

Our website uses cookies to improve your experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of text messages at any time by replying STOP
• Opt out of marketing emails by clicking the unsubscribe link

To exercise any of these rights, contact us using the information below.

9. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Project records, proposals, and invoices may be retained for warranty, legal, and business continuity purposes.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us: